HOA Architectural Control Committee - ACC - Data Entry & Administrator

Administrative Specialist

About the Role

Administrative Specialist processing homeowner applications for changes to their property while following HOA regulations. These positions are behind the scenes working in our operations departments, doing repetitive work and some interactions with our homeowners.

About Spectrum Association Management

San Antonio-based homeowners' association management company. Privately-owned with over 20 years in business. Recognized as Best Places to Work 18 years in a row. Fastest Growing Company - Fast Track 50 in 2020. During all this time, we have never had a lay off.

Responsibilities

• Complete daily tasks related to providing correct and timely documentation within their departments and to external clients, the HOAs we serve
• Prepare documents with accuracy and timely service required for certain transactions to title companies, review boards, vendors, realtors, and/or homeowners
• Provide exceptional service via phone, email, and in person to internal and external customers
• Receive inbound calls and make outbound calls as needed to clarify information and requests
• Field internal questions and troubleshoot and resolve related issues
• Maintain large amounts of data input and verification to ensure accurate account information is maintained
• Maintain a database of correspondence and provide service to various third-party vendors
• Manage time effectively to meet HOA regulated deadlines for document delivery

Requirements

• Strong attention to detail and/or analytical/auditing skills
• Ability to troubleshoot, solve problems, work independently while adhering to strict deadlines, and work at a fast pace for a long period of time while maintaining accuracy
• Accurate data entry skills
• Ability to provide exceptional customer service to our homeowners and vendors over the phone while communicating in a professional and helpful manner
• Clear and concise written and verbal communication skills
• Polished and professional written and verbal communication skills
• Analytical and able to research complex issues across various systems and platforms
• Solid customer service skills with ability to:
• Effectively explain regulations and policies to customers
• Diffuse escalated concerns from customers facing tight deadlines
• Provide timely responses to all email and phone questions from customers
• Self-starter/able to work independently with minimal direction
• Collaborative/team-oriented with ability to:
• Proactively collaborate with team to ensure daily work is completed and all deadlines are met
• Work effectively with others to obtain required documentation within strict time frames
• Strong organization skills
• Experience with software programs such as Microsoft Outlook, Excel, and Word
• Detail oriented, take pride in producing great work, possess a positive attitude, and enjoy working with a collaborative team environment
• Must live in San Antonio, Texas

Experience

We do NOT require experience in our industry. We have a comprehensive training and mentorship program. A successful candidate may have experience in administrative roles, data entry, claims, basic accounting, or back-office experience.

Benefits

• Hybrid Empowerment Plan - Our culture is based on trust. We empower our employees to work in-office and remotely based on the role, requirements of the business, and preference of the employee and manager
• 5 weeks of PTO to allow for rest, travel, family, and your hobbies
• 11 Paid Holidays
• 40 paid hours per year for community service activities
• Paid Training with our Internal Learning and Development Management System
• Inhouse education, including continued personal development, to expand your knowledge and personal brand
• The freedom to work autonomously
• A friendly and welcoming culture, with activities you can participate in with others, drawings, and fun contests
• A strong team environment whether in the office or working remotely
• Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices)
• Well-structured career track plan with a 6-month review
• Work / Life balance

Compensation & Hours

• Hourly Pay: $15.00/hr. with performance reviews with salary increase opportunities every 6 months
• Hours: Monday to Friday 8:00 am to 5:00 pm

Location

17319 San Pedro Avenue, San Antonio, Texas 78232

How to Apply

If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.

Spectrum Association Management is an Equal Opportunity Employer.