Property Manager

Job Summary

The Community Manager will oversee all business operations across the apartment community. The Community Manager manages and coordinates the team members, daily activities, and resources to achieve established budgeted financial and operations goals, and ensures that the operations of the property comply with Company policies and procedures. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player. We are looking for a creative thinker with a marketing mind, great resident retention skills, and an outside the box thinker.

Responsibilities

• Understand, analyze, and initiate actions that will allow the community to achieve the defined KPIs
• Supervise leasing and maintenance activities to ensure compliance with company policy
• Analyze performance and trends to develop and implement monthly marketing plan
• Train, motivate and supervise all on-site staff in order to achieve operational goals of the assigned community, including new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of timesheets, and instructing and advising on-site staff of employee procedures and guidelines
• Provide comprehensive feedback to non-performing employees and facilitate disciplinary procedures and documentation up to and including terminations of employment if necessary
• Conduct on-going training with office staff on leasing paperwork, workplace safety, and other types of training as needed on a daily basis
• Enforce safety policies, regulations and OSHA compliance
• Secure bids for repairs and replacement work beyond capability of staff
• Provide excellent customer service while maintaining the highest standards for resident service
• Adhere to the financial goals of the owner
• Complete month-end and year-end reporting as required
• Provide narrative of all monthly expense variances
• Ensure that property operations are compliant with all applicable regulatory requirements
• Build and maintain a reputable online presence through social media that positively reflects the community and its current residents and draws in future residents
• Meet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and maximizing collection efforts
• Enforce community guidelines, property notice requirements, evicting residents, and enforcing lease terms
• Conduct regular property inspections and take appropriate actions to ensure that the physical aspect of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
• Complete various accounting, financial, administrative, and other reports and perform other duties as assigned or as necessary

Skills & Qualifications

• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property's operations
• Professional appearance
• Understanding of property management risk and liabilities
• Experience with customer service and resident life cycle
• Basic understanding of maintenance
• Strong collection skills
• Revenue driven
• Eager to learn and grow
• Strong communication skills and solution driven