Organization Development Manager

Job Summary

The Organization Development Manager is responsible for assisting the VP of HR and the HR team on day-to-day, people-related operations and for supporting the overall organization on initiatives such as developing a dedicated management curriculum covering employee relations, performance management, leave and accommodation administration, wage-and-hour practices, lawful hiring, workplace investigations, safety responsibilities, crisis management, vendor oversight, and leadership development. The Organization Development Manager partners with departmental leaders and subject-matter experts to create role-specific learning programs for Brokerage, Property Management, Valuation, Property Accounting, Engineering, and our Corporate Departments. These programs would include both technical training and professional skills development.

Essential Functions

• Partner with the VP of HR and HR team to support day-to-day people operations and organizational development initiatives aligned with business priorities regarding training & development

• Develop, implement, and maintain a management training curriculum covering employee relations, performance management, leave and accommodation administration, wage-and-hour practices, lawful hiring, workplace investigations, safety responsibilities, crisis management, vendor oversight, and leadership development

• Collaborate with departmental leaders and subject-matter experts to assess learning needs and develop role-specific training for Brokerage, Property Management, Valuation, Property Accounting, Engineering, and Corporate Departments

• Design and deliver technical training and professional development programs that strengthen job proficiency, communication, collaboration, conflict resolution, and leadership skills

• Establish and administer consistent new-hire orientation and onboarding programs, coordinating benefits, safety, compliance, and department-specific training

• Develop and facilitate recurring manager training, workshops, and learning opportunities that reinforce coaching practices, accountability, and effective people management

• Create and maintain training materials, facilitator guides, learning paths, job aids, and employee resources that support consistent practices across offices and departments

• Administer the learning management system, including course assignments, content maintenance, completion tracking, reporting, and employee support

• Coordinate with HR, legal counsel, safety leaders, and other subject-matter experts to ensure training content accurately reflects company policies and applicable requirements

• Support the performance review process by developing manager and employee resources, facilitating training, and reinforcing effective feedback, goal-setting, and development practices

• Partner with leaders to identify skill gaps and support employee development plans, career progression, and succession planning

• Coordinate internal presenters, external training providers, and vendors, including scheduling, deliverables, service quality, and associated costs

• Evaluate program effectiveness through participant feedback, learning assessments, completion data, and business outcomes; recommend and implement improvements

• Maintain an organization-wide training calendar and communicate learning opportunities, participation expectations, and completion deadlines

• Provide coaching and guidance to managers and employees on learning and development needs, referring employee relations, leave, accommodation, and other sensitive matters to the appropriate HR team member

• Maintain accurate training records and protect confidential employee and organizational information

• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law and communicate changes in policies, practices, and resources to senior leadership

• Travel to KM offices and facilities, as necessary

• Perform other duties as assigned

Education and Experience

• Bachelor's degree in Human Resources, Business Administration, or related field preferred

• A minimum of ten years of human resource management experience

• A minimum of ten years of training & development experience

• SHRBP, SHRM-CP or SHRM-SCP highly desired

Required Knowledge

• Demonstrated strong knowledge of general HR standards and practices

• Demonstrated strong knowledge of training & development

• Knowledge and proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)

• Knowledge of computer and internet applications, HRIS systems, LMS systems and data management

Required Skills/Abilities

• Strong supervisory and leadership skills

• Excellent verbal and written communication skills

• Excellent interpersonal, negotiation, and conflict resolution skills

• Excellent organizational skills and attention to detail

• Strong analytical and problem-solving skills

• Ability to prioritize tasks and to delegate them when appropriate

• Ability to act with integrity, professionalism, and confidentiality

• Thorough knowledge of employment-related laws and regulations

• Strong ability to build and maintain relationships with clients, vendors, and internal stakeholders

• Strong ability to function in a team environment and solve problems proactively

• Highly-motivated and high level of initiative; inspires confidence by working independently in support of department goals and business objectives

• Strong willingness and demonstration of professional development and continual learning

• Proficient with Microsoft Office Suite or related software

• Proficiency with or the ability to quickly learn the organization's HRIS and learning management systems

• Professional, clean, and neat appearance

• Ability to travel to all offices (Washington, Oregon, California, Nevada, Arizona and Texas)

Work Environment

This is a standard office environment with standard office noise like talking, office equipment, etc.

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk and hear

• The employee must frequently sit and use a computer for long periods of time

• Specific vision abilities are required to do this job including close vision

• The employee must sometimes lift and/or move items up to 20 pounds

Supervisory Responsibilities

No direct reports