Community Manager - HOA Property Management- Fort Worth

About the Role

Put simply, the community manager position is the face of our organization! It is a very multi-faceted position where you wear many hats. In a nutshell, you are a liaison between the HOA's board of directors, homeowners, and vendors. You will be required to have an ultimate level of ownership in completing all tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of communities – all while having a positive attitude.

We seek positive and motivated professionals who want to make a complete career change to property and HOA community management. We do not require prior experience as our own education company will provide you with an industry-leading education foundation. The initial training will take one year, and you will be an industry expert in three years. You will also have mentors assigned to provide real-life support to advance your skill set.

Responsibilities

• Passionately live our Same Day Response Policy
• Engage with board members and homeowners in your community
• Manage daily, weekly, and monthly tasks for a portfolio of associations
• Plan for and facilitate association board meetings and annual meetings
• Manage vendor relations, including the bidding and project management process
• Consult with other departments in support of your communities
• Risk Management, Insurance, and Litigation Support
• Prepare budgets and manage the finances of the associations
• Be available for after-hour emergencies
• Complete additional tasks as necessary

Requirements

Experience & Background

• 8 to 10 years of professional experience in roles where proactive effort and decisions are required
• Typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more
• Developed skills in some of the following areas are helpful: customer services, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management

Skills & Competencies

• High-level organizational skills in fast-paced environment
• Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.)
• Ability to catch on to other business computer systems
• Strong customer-friendly and informative communication skills
• Some experience and knowledge of financial statements and budgets
• Comfortable with public speaking in small and large meetings
• Great conflict management skills in sometimes stressful situations
• Experience with gathering bids for large projects and management of those projects
• Ability to attend or run evening meetings (usually 30-40 per year)
• Customer-centric positive attitude
• Take extreme ownership of tasks
• Be a team player
• Be coachable
• Highly organized and accountable
• Fantastic multi-tasker

Required Traits

• Positive and motivated
• Trust-oriented with strong human connections
• Interested in joining and being part of a work family

Training & Development

• You will be assigned a Community Manager Mentor to help be your on-the-job guide
• You will be part of a tribe of community managers with varying levels of experience from which to learn
• You will complete a unique in-house, web-based learning academy
• You will be apprised of changes in the laws and other seasonal topics throughout the year
• The education in community management will serve you well in future roles in our company or your external career progression

Company Culture

• 99% of employees believe in the company leadership and future success of the organization
• 96% of employees are proud to work here and love their coworkers
• We believe a vibrant culture is based on trust
• We are looking for positive and motivated humans who can help us reimagine a vibrant work environment, focused on support, career development, fun, autonomy, and strong human connections among colleagues
• We do not hire employees… We hire a work family

Benefits

• Compensation: Annual Salary $57,500.00 with reviews and performance increase opportunities every 6 months
• Paid Time Off: 5 weeks of PTO to allow for rest, travel, family, and hobbies
• Community Service: 40 paid hours per year for community service activities
• Holidays: 11 Annual Paid Holidays
• Learning & Development: Paid Training - Internal Learning and Development Management System
• Health Insurance: Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program
• Medical Services: Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices)
• Reimbursement: Phone and Mileage Reimbursement
• Career Development: Well-structured career track plan with a 6-month review
• Work/Life Balance: Hybrid Empowerment Plan - For the first year, you will be required to work out of our local Plano office. After the first year, and as determined by your manager, you may transition to our Hybrid Empowerment Plan. This plan reflects our culture of trust and belief in the hybrid model, empowering employees to work both in-office and remotely, depending on the role and business requirements.
• Company Stability: Privately owned with over 20 years in business and during those years, we have never had to lay anyone off
• Recognition: Fastest Growing Company - Fast Track 50 in 2020

About Spectrum Association Management

• San Antonio-based homeowners' association management company
• With offices throughout Texas and Phoenix, Arizona
• Privately owned with over 20 years in business

Location & Logistics

• Office Location: 9151 Blvd 26 – Suite 375-B North Richland Hills, TX 76180
• Requirements: Must be able to commute to our local office for team collaboration, onsite functions, or any mandatory events. The training phase will begin in the local office and last for the first year.

Equal Opportunity

Spectrum Association Management is an Equal Opportunity Employer.