Assistant Property Manager

Job Summary

Supports and assists the Community Manager/District Manager in overseeing and managing the financial and operational functions of the property by handling all accounting, ledger, and financial tasks, preparing month end and financial reports, processing invoices, collecting rent, fees, and other payments, completing bank deposits, vendor management, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community.

Responsibilities

• Ensure that collecting, renewal, financial and operational procedures are driven by the community's KPIs and actively plan and execute action items that drive the team to meet their goals
• Study, analyse, and understand the community's goals in order to align daily work actions with the goals of the property
• Understand how to create daily goals that will result in the property taking a step towards their goal
• Ensure that all training is complete on time, that all projects are on time, and attendance at all meetings (daily training goals and daily pump it up goal meetings are taken extremely seriously)
• Complete daily transactions and tasks related to financial operations of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables
• Operate the property management software Resman and complete transactions by entering all required fields correctly and completing audits to ensure the integrity of the system
• Review resident files and communicate with residents regarding outstanding balances on an ongoing basis
• Complete all procedures for collecting on delinquencies and enforce the lease to maximize revenue
• Review and submit invoices from vendors, contractors, and service providers for payment by ensuring work performed or products purchased is up to standards and reflects estimated pricing
• Ensure community manager approval, code charges to correct Chart of Account codes, and manage communication between the vendor/contractor, maintenance, leasing, accounting, and the owner as needed
• Follow the Company's established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings
• Communicate eviction status to Community Manager/DM, regional/owners
• Complete resident move-outs by reviewing lease terms and notice requirements, applying correct deposit and lease fees if applicable, and processing the final account statement in line with procedures and legal requirements
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking action to resolve and address service issues
• Act as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices
• Assist in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community's performance, and responding to owner requests as needed
• Help prepare budgets, variance reports, and financial statements
• Maintain records, update tenant files, and manage correspondence
• Assist in property inspections
• Assist in training new team members
• Coordinate tenants move-ins and move-outs, including lease signings and orientation
• Address complaints and facilitate conflict resolution

Skills & Qualifications

• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property's operations
• Professional appearance
• Maintenance coordination
• Understanding of property management risk and liabilities
• Experience with customer service and resident life cycle
• Leasing and marketing support
• Strong collection skills
• Revenue driven
• Eager to learn and grow
• Strong communication skills and solution driven
• Ability to work in fast paced environment
• Self sufficient; doesn't need micromanaging; delivery without supervision
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents
• Strong proficiency in using property management software (preferably Resman)
• Delinquency and collections experience
• Understanding of compliance and regulatory duties
• Ability to resolve issues promptly
• Customer service orientation
• Team player
• Must be able to pass background check and drug test